I am just getting a white screen when I log in, how do I fix it?

To troubleshoot a white screen you could try emptying browser cache, trying a different browser and checking your internet connection.

  • Try refreshing the webpage and logging in again: Sometimes, temporary glitches can cause the white screen issue. To log out, click your initials in the bottom left hand corner of the page.
  • Clear your browser cache: Sometimes, cached data can interfere with the loading of the system or webpage. Clearing your browser cache can help resolve this issue. To do this, go to your browser settings, find the option to clear browsing data. Restart your browser and try logging in again.
  • Disable browser extensions: Certain browser extensions or add-ons can cause conflicts with web applications. Try disabling any extensions you have installed and see if the white screen issue persists. You can usually disable extensions through your browser's settings or extensions menu.
  • Try a different browser: The issue might be specific to the browser you're using. Try accessing the software service from a different browser (e.g. Chrome, Firefox, Safari) and see if the problem is resolved.
  • Check your internet connection: A weak or unstable internet connection can sometimes lead to incomplete loading of web pages. Ensure that you have a stable internet connection and try logging in again.
  • Contact customer support: If none of the above solutions work, it's advisable to reach out to the RS Industria customer support team. They can provide specific troubleshooting steps and help resolve the issue.