Deferring the Alert

How to defer an Alert to temporarily postpone its resolution.

  • Selecting the 'Defer Alert' button enables the Alert to be deferred until a selected date.
  • You can select the date you want to defer the Alert to using the calendar button, on the selected day (at 5am UTC) the system will re-send the specific Alert requested.
  • Following the validation, the Alert status will change to 'confirmed'. 
  • A note explaining the deferment is required when deferring or closing an alert.

Multiple users can add notes at any time documenting the investigation.

deffering notes-1